Refund and Returns Policy

 

Please find below an overview of our most frequently asked questions regarding the return and refund policy with the answer. Is your question not in the below list? Feel free to contact us at support@tvmaxpro.shop

Returns & Exchanges

How do I place a return or exchange?

We’re sorry you didn’t love your TVMAXPRO  . Please reach out to support@tvmaxpro.shop  with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—TVMAXPRO packages don’t include return slips. Just reach out to support@tvmaxpro.shop and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 10 days of receiving the order.

To place a return, or if you are having trouble making a return within the 10-day time frame, please reach out to support@tvmaxpro.shop.

Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at support@tvmaxpro.shop and we’ll be sure to get you the TVMAXPRO  you ordered!

What’s your return process if I’m not happy with the product?

Yes, within 10 days after receiving your package. Here are your packing instructions:

  1. Securely pack the items in a box.
  2. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
  3. Use the address listed and affix the appropriate amount of postage.
  4. Ship the package from your nearest post office or shipping company of your choice.

If you did not receive a return label, please send an e-mail to support@tvmaxpro.shop

Please note! If you have received a faulty product, it is important that you send an e-mail to support@tvmaxpro.shop before returning your order.

We will then be able to help you with the returns procedure and find an appropriate solution.

NOTE: If your order has not been purchased via www.tvmaxpro.shop the return policy applied of the shop where you did purchase the product.

FENETECHS LLC

FENETECHS 1309 Coffeen Avenue 2 Sheridan, WY 82801 US

Email Address:

support@tvmaxpro.shop

+1(669) 326-8363

Daniella Florence
Web Developer

I heard about your products, but when I tested them, I would say you're best in the market:

Daniel Alexander
Store Manager

Thank you for brightening my bedroom, the light is amazing, my gf loves it!

Anna James
Designer

I'm a designer, and I've used LED lights from a variety of shops. This shop has the best selection of LED lights at the best prices. I highly recommend them!

Sebastian Sampson
Teacher

I was a little confused where to buy LED lights online, but I was lucky to run into this store! The prices were great, and the lights arrived quickly and in perfect condition. I would definitely buy from this shop again